Terms & Conditions

Onesto Home Furniture Trading Co. LLC, a company incorporated in the United Arab Emirates (referred to herein as "Onesto Home", "we", "our" or "us") operates the Internet e-commerce website www.onestohome.com and its related sub-domains, sites, services and tools ("Website"). The Website is provided as a service to you and is intended to allow you and other users to browse and order products and other goods or services ("Products") offered for sale on the Website ("Services"). Onesto Home reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Website.

NOTWITHSTANDING ANY ORAL OR WRITTEN INFORMATION, OPINIONS, EVALUATIONS, DESCRIPTIONS OR CONSULTATIONS OF ANY KIND FURNISHED BY ONESTO HOME TO THE CONTRARY, YOU SPECIFICALLY AGREE TO THE TERMS SET FORTH BELOW.

1. TERMS AND CONDITIONS:

  • These Terms of Use (the "Terms") are between Onesto Home and you as an end user of Onesto Home’s Website. Changes in law or changes in Onesto Home’s business may require changes to be made to the Terms from time to time ("Revised Terms"), so Onesto Home encourages you to review the Terms periodically for any such changes. . It is your responsibility to carefully read, agree with and accept the Terms and Website’s Privacy Policy (the "Privacy Policy") on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms. If you do not agree to (or cannot comply with) any of the Terms, do not use this Website.
  • If you opt to register with the Website, then at the time of registration with the Website, as a Registered User, you must carefully read these Terms and accept them. Each time a change is made to the Terms, you as a Registered User, will be prompted to accept the Revised Terms before you can proceed with your next purchase of Products on the Website.

2. USER CONDUCT AND CONTENT:

  • You agree to comply with all legal requirements of the applicable jurisdiction(s) with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same.
  • The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information ("User Content") on or through this Website by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Website. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Onesto Home a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and licence to use such User Content however Onesto Home desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any moral rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to law.
  • Onesto Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Onesto Home is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content.
  • You agree that any User Content submitted by you to the Website will not violate the Terms or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
  • Onesto Home does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Onesto Home the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify Onesto Home and its affiliates for all claims resulting from any User Content you submit. Onesto Home and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.

3. ACCOUNT AND REGISTERED USER:

  • In order to purchase any Products on the Website, you may either register and create an account secured by a password (the "Account") or submit your order without creating the Account i.e. as a "Guest". Any Account so created is personal to you, and you may not transfer it to another person. Your registration or order (in case of Guest) shall be complete after you accept the Terms. The Terms will apply each time you submit an order for any Products on the Website.
  • If you register and create an Account, you are a "Registered User". To become a Registered User or to submit an order for any Products on the Website as a Guest, you must be at least 21 years of age, and must provide true, accurate, current, and complete in all respects information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process or at the time of submission of the order on the Website as a Guest. If you are under the age of 21 years, you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian agreeing to these Terms on behalf of a person under the age of 21 years, you are fully responsible for his or her use of this Website, including all financial charges and legal liability that he or she may incur. Onesto Home reserves the right to refuse service, terminate Accounts, or cancel orders at their sole discretion.
  • By registering and using the Website, you warrant that the information provided by you in the course of the registration process or in the course of submission of order for any Products on the Website as a Guest is true accurate, current, and complete in all respects and you undertake to ensure that such information is kept up-to-date and agree that such information shall be treated as per the Privacy Policy.
  • You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your personal computer or electronic or other mobile or wireless device, and you agree to accept responsibility for all activities that occur under your Account or password. Onesto Home assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or Account. If Onesto Home has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.

4. ORDER, PRICING AND PAYMENT:

  • You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. All prices are displayed in United Arab Emirates dirhams.
  • Onesto Home may not accept your order for Products if (a) the item/s is/are out of stock; (b) Onesto Home is unable to obtain authorisation for your payment; (c) shipping restrictions apply to a particular Product; (d) Onesto Home finds a Product or pricing error; or (e) for any other reason at Onesto Home’s sole discretion. In any of these situations, Onesto Home will inform you that your order has not been accepted, will not process your payment and will not be liable to you or any third party by reason of our decision to decline processing an order, or unwinding or suspending any transaction after processing has begun.
  • There may be errors in transmission resulting in the interruption of your purchase, you agree to cooperate with Onesto Home to resolve such issues, and you agree that Onesto Home shall have full discretion to determine the appropriate resolution in such cases.
  • All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorise payment, Onesto Home will cancel your order and contact you for an alternative method of payment. Onesto Home cannot be held responsible if this should result in a delay in dispatching your goods/Products.
  • All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms. By confirming your purchase at the end of the process, you agree to accept and pay for the item/s requested.
  • Certain orders may constitute improper use of the Website and its Services. Onesto Home reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your Account may also be restricted or terminated for any reason, at Onesto Home sole discretion.
  • In the event that a Product is listed at an incorrect price due to an error in pricing, Onesto Home shall have the right, at Onesto Home sole discretion, to refuse or cancel any orders placed for that Product. In the event that a Product is mispriced, Onesto Home may, at Onesto Home discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
  • Onesto Home will use reasonable endeavors to provide you with attractive prices on the Website as well as in its stores, however, sometimes the price online will not match the price in a store.
  • Onesto Home reserves the right, at its sole discretion, to limit the quantity of items purchased per person per household or per order. These restrictions may be applicable to order placed by same account, the same credit card and also to orders that use the same billing and/or shipping address.

5. SHIPPING

  • For Onesto Home to arrange to deliver any Products that you have purchased to you, you shall be solely responsible for providing the correct and accurate postal details.
  • Risk of loss and title for the Products that you purchase on the Website pass to you upon delivery of your purchased Products.
  • Onesto Home is not responsible for any delays in the shipping of your ordered and purchased Product/s, lost or missing Product/s or the incorrect delivery of the Product/s to you, which is due to your fault or due to inaccurate, false or incomplete information provided by you.
  • All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately at info@onestohome.com, and arrange for the faulty Product to be returned to us. Kindly refer to Return & Refund page for more information.

6. RETURNS

Onesto Home wants you to be pleased with your purchase, and so if for any reason you are not completely satisfied, Onesto Home will refund your purchase within Three (3) days of delivery of your purchased Products in its original condition (original packaging and labels, not assembled / installed, used or altered) with proof of purchase. Please go through the Return and Refund Policy available on the Website and the Important Information given.

7. PRIVACY

In the course of your use of the Website, we will collect certain information from you, (the "Information") which will be dealt in accordance with the Privacy Policy. Please go through the Privacy Policy available on the Website.

8. DISCLAIMER OF WARRANTIES

  • Onesto Home offers a 6 months warranty on all its products. All products are checked before delivery or pick up. It is the receiver’s responsibility to check items at the time of delivery and advise the delivery driver/person.
  • If your purchase appears to have a manufacturing defect during the warranty period, we will repair or replace the Products at our discretion. If your Product is repaired or replaced, the limited warranty will not be renewed.The warranty service is completely free of charge for 1 time only, including any shipping/delivery, installation costs or parts costs. The customer will be charged a nominal transport and delivery labor fee for every service after the first time.
  • To the fullest extent permissible by law, Onesto Home does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delays, omissions, interruptions and inaccuracies in materials or Services available through the Website or that the Services will meet any particular criteria of performance or quality.
  • Onesto Home makes no representation or warranties about the accuracy, completeness, timeliness, reliability or non-infringement of any content on the Website or Services available through it.
  • Although Onesto Home intends to take reasonable steps to prevent the introduction of viruses, worms or other malicious code to the Website, Onesto Home does not represent or warrant that the Website, or Services, features or materials that may be available through the Website, are free from such destructive features. Onesto Home is not liable for any damages or harm attributable to such features.
  • Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. Onesto Home does not warrant and cannot ensure the security or confidentiality of any information you transmit to Website. Accordingly, any information you transmit to Website is transmitted at your own risk.
  • EXCEPT AS EXPRESSLY SET FORTH HEREIN, THIS WEBSITE AND THE SERVICES ARE PROVIDED BY ONESTO HOME ON AN "AS IS" AND "AS AVAILABLE" BASIS. ONESTO HOME MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ONESTO HOME DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE, COMPATIBILITY, SECURITY, ACCURACY, OR NON-INFRINGEMENT WITHOUT LIMITING THE FOREGOING, ONESTO HOME DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE ONESTO HOME WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS.
  • 6. PRODUCT INFORMATION ACCESSED THROUGH THIS WEBSITE IS OBTAINED FROM CLAIMS MADE BY THE PRODUCT'S MANUFACTURER/SUPPLIER. AT TIMES, MANUFACTURERS/SUPPLIERS MAY ALTER THEIR LABELS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEBSITE, THUS WE CANNOT GUARANTEE OR ENSURE THE ACCURACY, COMPLETENESS OR TIMELINESS OF ANY PRODUCT INFORMATION. WE RECOMMEND THAT YOU DO NOT SOLELY RELY ON THE INFORMATION PRESENTED AND THAT YOU ALWAYS READ LABELS, WARNINGS, AND DIRECTIONS BEFORE USING OR CONSUMING A PRODUCT. FOR ADDITIONAL INFORMATION ABOUT A PRODUCT, PLEASE CONTACT THE MANUFACTURER/SUPPLIER. ONESTO HOME ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS ABOUT PRODUCTS. CUSTOMER REVIEWS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. CUSTOMER REVIEWS REFLECT THE INDIVIDUAL REVIEWER'S RESULTS AND EXPERIENCES ONLY AND ARE NOT VERIFIED OR ENDORSED BY ONESTO HOME.

9. LIMITATION OF LIABILITY AND INDEMNITY

  • Nothing in these Terms is intended to affect your rights under law. The use of the Website or any of the Services or Products is at your own risk, and unless otherwise stated in these Terms, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or Products.
  • By using the Website, you agree, to the fullest extent permitted by law, to indemnify and hold Onesto Home, its directors, partners, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of the Website or any of the Services, your non-compliance with applicable laws or regulations in the jurisdiction in which you are accessing the Website or the Services, or any action taken by Onesto Home as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred. You agree to defend, indemnify and hold harmless Onesto Home and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Website or any breach by you of these Terms.
  • UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL ONESTO HOME OR ANY OF ITS AFFILIATES, EMPLOYEES, PARTNERS, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, BUSINESS INTERRUPTION, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORISED REPRESENTATIVE OF ONESTO HOME HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH (I) THE USE OF OR INABILITY TO USE THE ONESTO HOME’S WEBSITE; (II) YOUR USE OF OR RELIANCE ON THE WEBSITE, ANY INFORMATION, HYPERLINKS OR CONTENT CONTAINED THEREIN, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE; (III) YOUR PROVISION OF INFORMATION, PERSONAL OR OTHERWISE, TO ONESTO HOME; (IV) THE PROVISION OF SERVICES BY ONESTO HOME; OR (V) ACTS OR NEGLIGENCE ON THE PART OF ONESTO HOME. IN NO EVENT WILL ONESTO HOME BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION.

10. GENERAL

  • Any links or references to other Internet Websites ("hyperlinks") contained on the Website are provided by Onesto Home merely as a convenience to you and other users of the Website, and Onesto Home is not responsible for the content or operation of any such linked sites, or liable, directly or indirectly, for the privacy practices or the content of such linked sites. Any hyperlinks to such linked Websites should no way be construed as an endorsement, representation(s) or promotion by Onesto Home as to the content, representations, accuracy, products or Services found or otherwise described in such linked Websites. Use of these linked Websites is done at your own risk and consequences.
  • Except as otherwise expressly stated, Onesto Home owns/has control or has licensed the copyright, trademark and all other intellectual property contained in the Website, including but not limited to all text, images or links. All product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g. all capital letters), (collectively, "Marks") are trademarks owned by or licensed to Onesto Home unless otherwise noted. The Marks on the Website are variously protected by the laws of the United Arab Emirates. No use of any of these Marks may be made without the prior, written authorisation of Onesto Home, except for the sole purpose of identifying the products or Services originating from Onesto Home. Onesto Home expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Onesto Home's or any third party's intellectual property rights. Access to this Website does not authorise anyone to use any name, logo or mark in any manner.
  • You may not copy, reproduce, republish, modify, distribute, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, use for commercial purposes any of the materials and make available to the public, or otherwise use the Website content in any way except for your own personal, non-commercial use. You further agree not to adapt, alter or create a derivative work from the Website content except for your own personal, non-commercial use. Any other use of the Website content is strictly prohibited and requires a prior written permission from Onesto Home.
  • Onesto Home reserves the right to correct any errors or omissions in the Website and to improve the contents at any time without notice. If you rely on the Website and any materials or Services available through it, you do so entirely at your own risk. Furthermore, Onesto Home reserves the right to alter, limit or discontinue the provision of any of the Services contained in this Website at any time without prior notice to you.
  • Onesto Home may terminate or suspend your access to all or part of this Website, without notice, for any conduct that Onesto Home, in its sole discretion, believes is in violation of these Terms or any applicable law or is harmful to the interests of the Onesto Home or a third party.
  • Onesto Home may use cookies, or other technologies, on this Website. Cookies are small files or records that Onesto Home may place on your web browser for collecting information about your activities on the Website, preparing reports, assessing trends, and otherwise monitoring the way in which the Website is being used. This is intended to enhance convenience for you, and to assist Onesto Home to run an efficient operation. By accepting these Terms, you confirm your consent to Onesto Home use of cookies, and other such technologies, for these purposes.
  • You are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorised to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading,"flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or Services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
  • You understand that by using this Website or any Services provided on the Website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that Onesto Home and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable.
  • The Company controls this Site from the United Arab Emirates. The Company makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E. export laws and regulations
  • If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this Website.
  • If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms shall remain in full force and effect. The failure of Onesto Home to act with respect to a breach of these Terms by you or others does not constitute a waiver and shall not limit Onesto Home's rights with respect to such breach or any subsequent breaches.
  • Your unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
  • The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Service, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Onesto Home as a result of your use of this Website
  • If you do not agree to (or cannot comply with) any of these Terms, do not use this Website.
  • Onesto Home shall be not held liable for any delay or failure in performance of any part of these Terms from any cause beyond our control and without our fault or negligence, such as acts of God, acts of civil or military authority, current laws and regulations and changes thereto, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, political unrest, other major environmental disturbances, unusually severe weather conditions, acts of hackers and other illegal activities of third parties, inability to secure products or Services of other persons or transportation facilities, or acts or omissions of transportation or telecommunications common carriers or acts, omissions, overloading or slowdowns over the Internet or any third party Internet service providers.

11. IMPORTANT INFORMATION:

  • Onesto Home has made every effort to display as accurately as possible the colors of our Products that appear on the Website. However, as computer monitors vary, Onesto Home cannot guarantee that your monitor's display of any color will be accurate.
  • 2. Onesto Home attempts to be accurate in its product descriptions. However, Onesto Home does not warrant that Product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free.
  • Thank you for your cooperation. We hope you find this Website helpful and convenient to use.