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Refund, Return and Exchange
At Onesto Home, we want to make returns and exchanges as simple and transparent as possible. Please review the policy below before making your purchase.
Returns & Exchanges at the Time of Delivery
Changed your mind? Need a different item? No problem.
Hand it back to our delivery team at the time of delivery and enjoy a FREE return or exchange.
No fees. No questions. No stress.
Returns & Exchanges After Delivery – Within 7 Days
Still want to return or exchange? Totally fine — the following charges will apply:
- 10% restocking fee
- Return pickup charge:
- AED 105 – Dubai
- AED 210 – Other Emirates
Return and exchange requests must be made within 7 days of receiving your order.
What We Can’t Accept
Returns or exchanges cannot be accepted for:
- Used items
- Items showing signs of damage, misuse, or wear and tear
- Items that have been altered after delivery
- Returns due to incorrect size ordered — please check and confirm the product dimensions before purchasing
Items must be returned in acceptable condition with proof of purchase.
How to Request a Return or Exchange
All return and exchange requests must be submitted via email to:
Please include your order number and the reason for the return or exchange.
How Will I Receive My Refund?
- Refunds will be processed to the original payment method
- Original delivery charges are non-refundable
- The applicable 10% restocking fee and return pickup charge will be deducted from the refund for returns requested after delivery
- No refund can be processed without proof of purchase
- Refunds will be processed after the returned item has been received and inspected